Converged Telephony System

What is it?

Asterisk is a complete telecommunications platform. It provides criticalfunctions and features tailored for small and medium sized business applications. Combined with low-cost telephony hardware, Asterisk can be used to create a Linux-based PBX at a fraction of the price of traditional PBX and keysystems, while providing a level of functionality exceeding that of many of the most expensive systems available. Asterisk provides features such as voicemail,voice menus, IVR (Interactive Voice Response) , and conferencing which are very expensive for proprietary systems, and also allows new features to be added rapidly and with minimal effort. Asterisk's unusually flexible dialplan allows seamless integration of IVR and PBX functionality. Many of Asterisk's existing features (and desired features of the future) can be implemented using nothing more than extension logic. Asterisk permits to deploy dynamic content over the telephone.

Asterisk Features

Core features

  • Station-to-Station calls
  • Last call return
  • Call Detail Records (CDR)
  • Distinctive ring
  • TDM and VoIP (SIP, MGCP, H.323)
  • Line trunking
  • Supported phones: Analog, IP, Softphones, ATA (Analog Telephone Adapter)

Basic features

  • Sending and receiving Caller ID
  • Routing of calls based on Caller ID
  • Call waiting
  • Call transfer
  • Call forwarding
  • Three-way calling
  • Call parking
  • Message/Music on hold
  • Conferencing

Advanced features

  • Advanced Call Distribution (ACD)
  • Interactive Voice Response (IVR)
  • Predictive dialing
  • Call recording
  • Call monitoring
  • Web voicemail
  • Outbound dialing from SugarCRM