CRM – Services

CRM implementation and configuration

We recommend using SugarCRM, one of the most powerful Customer Relationship Management system.

Services offered include:

  • Installation and configuration of latest release of SugarCRM and any add-on modules that matches your business needs
  • Performance assessment, tuning and optimization of your SugarCRM environment

Hosting

In most cases, our CRM software can be implemented on you hosting space,providing you servers feature PHP5 and a MySQL database. In all othr cases, weoffer hosting plans that include:

  • domain registration
  • 10 to 300 GB of webspace
  • 600 to 4,000 mailboxes with 2 GB space per mailbox
  • Firewall protection
  • Daily backup of your website

Content import

You already have customer info, leads, contacts, calendars stored in files,spreadsheets but want to take advantage of the flexibility, power and easeof use of a CRM software? We will import your existing content into our CRMsoftware and help you to reorganize it as necessary so that it fits better thefeatures set newly available to you.

Training

The SugarCRM web interface is easy to use and easy to understand. Therefore notraining is necessary to get started quickly. We provide a user guide as part ofour implementation service that should be sufficient in most cases. However, wewill set up customized training for your organization when required.

Maintenance

Maintenance service may be required in the following situations:

  • New SugarCRM version
  • Performance management (tuning, servers upgrade)
  • Additionnal features required (new modules)
  • Malfunctioning

Professional services

We offer consulting services for all your requirements in multiple areas suchas:

  • Analysis and requirements
  • Customization
  • Data conversion and cleansing